Política de reembolso
Refund Policy
We want you and your pet to be 100% happy. If something isn't right, we'll make it right.
30-Day Money-Back Guarantee
If you're not satisfied with your purchase, contact us within 30 days of delivery for a refund or replacement.
How it works
- Email us at support@dopapaw.com with your order number and a brief description (photos help us resolve issues faster)
- We'll respond within 24 hours with the next steps
- Once approved, refunds are issued to your original payment method within 5–10 business days
Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos — we'll send a free replacement or issue a full refund. No need to return the item.
Wrong item received
We'll ship the correct item at no cost to you.
Non-returnable situations
Items damaged by misuse and orders past the 30-day window are not eligible for refund.